Privacy Policy

1. Introduction

Techtrix Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal data in connection with our website and our installation, maintenance, and monitoring services for intruder alarm, CCTV, access control, and WiFi and networking systems. It also outlines your rights under UK GDPR and how to exercise them.

2. Who We Are

3. Data We Collect

• Customer names, addresses, telephone numbers, and email addresses
• Details you provide when you contact us through our website, by email, or by phone
• Payment and invoicing details
• Names and contact numbers of keyholders nominated by the customer
• Alarm event logs and, where applicable, CCTV or access control data
• Maintenance and service records

If you give us details of another person, such as a keyholder, please make sure they know you have done so and how we will use them.

4. Purpose of Data Collection

We process personal data to:

• Respond to enquiries and provide quotations
• Provide installation, servicing, and maintenance of security and networking systems
• Deliver 24/7 monitored alarm or CCTV services through an accredited Alarm Receiving Centre (ARC) partner
• Manage contracts, invoices, and customer communications
• Maintain compliance documentation for SSAIB and legal purposes
• Respond to technical queries, faults, or emergencies

5. Legal Basis for Processing

• Contractual necessity: to deliver the services you request
• Legal obligation: to meet statutory and regulatory requirements
• Legitimate interests: to improve service quality and system reliability

6. How Data Is Collected

• Directly from customers during quotations, installation, or service
• From alarm or CCTV equipment communicating with our ARC partner
• Through communications via our website, email, phone, or in-person visits

7. Data Storage & Security

We apply appropriate technical and organisational measures:

• Digital records are stored securely in Microsoft 365, which uses AES-256 encryption and access controls
• Physical documents are held securely in locked storage
• Access is restricted to authorised Techtrix personnel only
• Monitoring data is transmitted directly to an NSI Gold-certified ARC partner under secure protocols

Customer records are stored within the UK / European Economic Area. Some of our service providers, including our website host, may process limited data outside the UK. Where this happens, it is protected by appropriate safeguards as required by UK data protection law.

8. Data Sharing

We only share personal data where necessary for service delivery or compliance:

• ARC partner: for alarm and CCTV monitoring services
• Police and emergency services: where a monitored system has police response, or where required by law
• Regulatory authorities: when required by law or SSAIB audit
• Subcontractors: if engaged for installation, maintenance, or emergency support
• Business service providers: for website hosting, email, document storage, accounting, and banking

We never share or sell your data for marketing without explicit consent.

9. Data Retention

• Website and quotation enquiries that do not become a contract are retained for up to 12 months
• Customer, contract, and maintenance records are retained for six years after the end of the contract, or longer where required by regulation
• Invoices and financial records are retained for at least six years as required by law
• CCTV or alarm footage is retained only as long as necessary, typically up to 30 days, unless required longer for an active investigation or legal purposes
• Data no longer required is securely deleted or destroyed

10. Your Rights

You may:

• Request access to personal data we hold about you
• Ask for corrections to inaccurate information
• Request deletion where legally permissible
• Restrict or object to certain processing
• Receive a copy of your data in a portable format
• Withdraw consent where applicable

Contact to exercise rights: The Compliance Manager, Techtrix Limited – info@techtrixni.com. We will respond within one month.

11. Complaints

If you are unhappy with how we have handled your personal data, please contact us first at info@techtrixni.com. We will acknowledge your complaint within one working day and respond without undue delay.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO). The ICO can be contacted at ico.org.uk or on 0303 123 1113.

12. CCTV, Monitoring & Remote Access

CCTV and alarm signals are transmitted directly to our accredited ARC partner, an NSI Gold-certified monitoring provider.

Techtrix does not retain continuous live monitoring data; all processing complies with UK GDPR.

Where a customer agrees, Techtrix keeps secure remote access to installed systems after handover for maintenance, fault diagnosis and support only. We do not view live or recorded footage except where needed to resolve a fault or at the customer's request, and access is restricted to authorised Techtrix engineers. Customers can ask us to remove remote access at any time.

Where cameras capture public areas, suitable signage is displayed in accordance with ICO guidance, and the customer is normally the data controller for footage from their installed system.

13. Our Website and Cookies

Our website is hosted by Netlify. When you submit an enquiry form, the details you enter are sent to us by email and stored by our website host on our behalf. Our website does not use advertising or analytics cookies and does not track you across other sites. If this changes, we will update this policy and ask for your consent where the law requires it. Our Areas We Cover page shows a map of places we have worked. The map images are loaded from OpenStreetMap's servers, which receive your device's IP address in order to send them; the map does not set cookies.

14. Changes to This Policy

Techtrix Limited may update this Privacy Policy periodically. The latest version will always be available upon request or via our website.

15. Contact

The Compliance Manager, Techtrix Limited, Office 1484, 92 Castle Street, Belfast, BT1 1HE. Email: info@techtrixni.com