SERVICES · MAINTENANCE
Maintenance & Monitoring
Security systems fail quietly. Backup batteries wear out, camera lenses mist over and sensors drift, and nothing looks wrong until the day you need it. A yearly service finds those faults first.
SSAIB-registered (NIRE173). We service our own systems and take over ones installed by others.
What we offer
Free first-year service
Every new Techtrix system includes one service visit in its first year at no charge.
Annual service plan
A yearly maintenance visit for unmonitored alarms, CCTV and access control, with a written report and certificate.
Monitored plan
Maintenance plus 24/7 monitoring through an NSI Gold-certified Alarm Receiving Centre, with priority response to critical faults.
One-off repairs
Fault-finding and repairs for systems without a plan, charged per call-out.
What a service visit covers
- Every sensor, camera and door tested
- Backup battery tested, and replaced when due
- Camera lenses cleaned and views checked
- Sounder and signalling tested
- Software and firmware reviewed
- A written report and a Certificate of Maintenance for your records and your insurer
Why maintenance matters
Your insurer may require it
Many policies make cover conditional on the alarm being serviced by a certificated company.
Monitoring depends on it
A monitored system has to be maintained, not just installed, to keep its response.
Batteries fail without warning
A system with a worn-out battery looks normal until the power goes off.
Taking over an existing system
You don't have to stay with whoever installed your system.
1
Inspection
We test the system and record its condition.
2
Honest report
A written assessment, including when the equipment is too old to be worth maintaining.
3
Quote
Any work needed before we can take it on, and the cost of the plan.
4
Handover
Codes and users reviewed, and your service schedule set.
Frequently asked questions
How often should my system be serviced?
Once a year for most systems. Monitored systems need more frequent checks, and we'll confirm what yours needs.
Can you maintain a system you didn't install?
Yes. We inspect it first and tell you honestly what condition it's in.
I've lost my alarm codes and the installer has gone. Can you help?
Usually, yes. It's a common problem and often simpler to fix than people expect.
What does the free first-year service include?
One routine visit to inspect, test and service the system. Call-outs for faults and replacement parts outside warranty are charged separately.
Get a maintenance quote
Ring us on 02890 992632 or tell us what system you have and we'll come back with a price.