Techtrix Limited– Terms & Conditions

(Applicable to all Quotations and Invoices)

This Terms and Conditions agreement ("Agreement") shall remain effective and binding from the date of acceptance and shall continue to be in force until terminated or amended in accordance with the provisions herein. Any provisions found invalid or unenforceable shall not affect the remaining terms, which shall remain in full effect.

1. Validity

All quotations are valid for 30 days from the date of issue unless otherwise stated. Prices may be subject to change after this period without notice. No allowance has been made for retention unless specified in writing.

2. Acceptance

Acceptance of a quotation, written instruction to proceed, or payment of an invoice shall be deemed as full acceptance of these Terms & Conditions. Any variations must be agreed in writing by Techtrix.

3. Payment Terms

Payment is due within 10 business days of the invoice date unless otherwise agreed in writing.
Any discounts offered are conditional upon payment being received within the agreed period.
Techtrix reserves the right to suspend ongoing or future works in the event of late or non-payment.

4. Ownership of Goods

All goods, equipment, and materials supplied by Techtrix remain the property of the Company until full payment has been received and cleared.
In the event of non-payment, Techtrix reserves the right to remove or recover goods supplied, whether installed or not.

5. Scope and Quantities

The client is responsible for verifying all quantities, specifications, and details before placing an order.
Techtrix shall not be held responsible for omissions, errors, or discrepancies arising from drawings, specifications, or information provided by others.

6. Design Responsibility

Unless expressly stated, Techtrix has no responsibility for system design or configuration.
Our quotation is based solely on the information and quantities provided at the time of issue.
Any design input or technical advice provided informally is given in good faith but does not constitute a design responsibility unless confirmed in writing.

7. Site Access and Preparation

The client must ensure safe, timely, and unrestricted access to the site for Techtrix personnel.
All required electrical and network infrastructure must be in place prior to our attendance.
Techtrix reserves the right to charge for wasted visits, delays, or re-attendance caused by site conditions, access restrictions, or incomplete preparatory work.

8. Completion and Testing

Completion will be deemed to occur when the works specified have been installed and tested.
If faults, defects, or changes are identified prior to completion, these must be resolved before final testing or commissioning can be undertaken.
Additional visits or re-testing required as a result of client-side faults or changes may incur additional costs.

9. Certification and Documentation

Upon completion, Techtrix will provide standard commissioning and installation documentation as applicable.
Any specialist certificates, documentation, or reports requested beyond the agreed scope may incur additional charges.

10. Warranty and Maintenance

All equipment supplied by Techtrix is covered by the manufacturer’s standard warranty (typically 12 months).
Warranty covers repair or replacement of defective equipment only and does not include labour, callout, or consumables unless stated otherwise.
Callouts outside normal working hours or unrelated to defective equipment will be chargeable unless covered by a separate maintenance agreement.

11. Optional and Excluded Services

Unless expressly stated, quotations do not include remote monitoring, network hosting, software subscriptions, or ongoing maintenance.
These can be provided under separate agreement upon request.

12. Delays and Site Conditions

Techtrix shall not be liable for any delays caused by the client, other contractors, restricted access, supply chain issues, or events outside our control.
Additional charges may apply for downtime, waiting time, or rescheduled visits resulting from such delays.

13. Liability and Indemnity

Techtrix shall not be liable for any indirect, consequential, or financial loss (including loss of profit or data) arising from works carried out or services provided.
The total liability of Techtrix under any contract shall not exceed the total amount invoiced for the works concerned.
The client agrees to indemnify Techtrix against any loss, damage, or claim arising from incorrect or incomplete information supplied by the client or their representatives.

14. Variations and Additional Works

Any variation, addition, or change to the agreed works must be confirmed in writing and may result in an adjustment to cost and/or completion timeframe.
Verbal instructions on-site will only be acted upon once confirmed in writing or via email.

15. Late Payment

Invoices remaining unpaid beyond the agreed period will incur statutory interest (currently 8% above the Bank of England base rate) and may also include a fixed recovery fee, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

16. Cancellation and Termination

If a confirmed order is cancelled by the client, Techtrix reserves the right to charge for any completed work, labour, or materials already purchased.
Either party may terminate the agreement in writing if the other party commits a material breach or becomes insolvent.

17. Data Protection and Confidentiality

Techtrix will handle all personal data in accordance with UK GDPR and Data Protection laws.
Any client information or site details obtained will be treated as confidential and used solely for the purpose of carrying out agreed works.

18. Intellectual Property

All design concepts, configurations, software settings, and documentation produced by Techtrix remain the property of the Company until full payment is received.
Intellectual property rights may not be copied, reused, or transferred without written permission.

19. Insurance

Techtrix maintains public liability, professional indemnity, and employers’ liability insurance.
Copies of current certificates are available upon request.

20. Force Majeure

Techtrix shall not be liable for failure or delay in performing obligations where such failure is caused by events beyond reasonable control, including but not limited to weather, strikes, shortages, or acts of government.

21. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Northern Ireland.
Any disputes shall be subject to the exclusive jurisdiction of the Northern Irish courts.