Terms & Conditions

These Terms apply to proposals and maintenance agreements accepted from 15 October 2026. Your Proposal or Maintenance Agreement shows the version that applies to you. Earlier versions are available on request.

Part A: the contract

1. Definitions

• Techtrix, we, us: Techtrix Limited, registered in Northern Ireland (NI734286), Office 1484, 92 Castle Street, Belfast BT1 1HE. SSAIB Registered Firm NIRE173.
• You: the customer named in the Proposal or Maintenance Agreement.
• Proposal: our Proposal and Quotation for supplying and installing a system.
• Handover Record: our Commissioning and Handover Record, completed when the system is handed over.
• Maintenance Agreement: our agreement to maintain a system, showing the plan you chose.
• Plan: Year 1, Basic, Premium or Premium with monitoring, as described in the Maintenance Agreement.
• System: the intruder alarm, CCTV, access control or network equipment described in the Proposal or Maintenance Agreement.
• ARC: the alarm receiving centre we use, currently BSecure.
• Communicator: the signalling device we fit to send alarm signals to the ARC.
• Fire Alarm Contractor: a separate company with which you contract for a fire alarm.
• Contract: the Proposal or Maintenance Agreement you accepted, these Terms, and any Combined System Boundary of Responsibility record (clause 17).

2. What we do

2.1 We design, install, commission and maintain intruder and hold-up alarms, CCTV and access control systems as an SSAIB Registered Firm. We also install WiFi and network equipment. Network work is not covered by SSAIB certification. Network equipment carries the manufacturer's warranty only: Year 1 (clause 12) and the Plans do not cover it unless the Proposal or Maintenance Agreement says so. Clause 12.5 still applies.

2.2 We do not design, install, maintain or certify fire alarm systems. Clause 17 applies where your fire alarm shares our Communicator.

3. Which document applies

3.1 The Contract is made up of the Proposal or Maintenance Agreement you accepted and these Terms.

3.2 Where the Proposal or Maintenance Agreement says something different from these Terms, the Proposal or Maintenance Agreement applies.

3.3 A Proposal is valid for 30 days from its date unless it states otherwise.

4. Accepting a Proposal

4.1 You accept a Proposal by:

• signing it online: opening the private link we email you, entering the one-time code we send to your email address, typing your full name and selecting Accept;
• signing a paper copy and returning it to us; or
• sending a purchase order that matches it.

4.2 When you sign online, we record the name you typed, your email address, the date and time, your IP address and browser, and a fingerprint of the exact document you signed. We email you a copy of the signed document. You agree that this is your signature.

4.3 The Handover Record and a Maintenance Agreement are signed in the same ways.

5. Charges and payment

5.1 Charges are as stated in the Proposal or Maintenance Agreement. Prices exclude VAT, which is added at the rate in force.

5.2 We do not take a deposit unless the Proposal says one is due.

5.3 We invoice the installation when the system is handed over. Invoices are payable within 14 days.

5.4 Maintenance fees are invoiced yearly in advance, from the start date in the Maintenance Agreement.

5.5 Call-outs not covered by your Plan, parts other than standard consumables, and extra work are charged at the rates in your Maintenance Agreement or as quoted.

5.6 We prefer payment by bank transfer to the account shown on the invoice.

6. Late payment

6.1 If you are a business, we may charge interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998. If you are a consumer, we may charge interest on an overdue amount at 4% a year above the Bank of England base rate, from the due date until it is paid.

6.2 If an invoice is unpaid 30 days after it is due, we may suspend maintenance and monitoring after giving you 7 days' written notice.

7. Your right to cancel (consumers)

7.1 If you are a consumer and accept a Proposal or Maintenance Agreement at your home or at a distance (by email, online or by phone), you can cancel within 14 days of accepting, without giving a reason.

7.2 To cancel, tell us clearly before the 14 days end: email info@techtrixni.com, call 02890 992632, or write to the address in clause 1. You may use the cancellation form in the Proposal, but you do not have to.

7.3 We refund any payment you have made within 14 days of the day you tell us.

7.4 We do not start work during the 14 days unless you ask us to when you accept. If you ask us to start early and then cancel, you pay for the work done and materials supplied up to the time you tell us. If the work is complete, you may lose the right to cancel.

Part B: installation

8. Survey and design

8.1 Every Proposal follows a survey and risk analysis of your premises. Intruder alarms are designed and graded to PD 6662, BS EN 50131-1 and DD CLC/TS 50131-7; CCTV to the SSAIB Code of Practice SS2003; access control to the SSAIB Code of Practice SS2002.

8.2 Our design responsibility is limited to the design in the Proposal, based on the survey and the information you or your insurer gave us. Advice given verbally is not part of the Contract unless we confirm it in writing. We are not responsible for designs by you or others.

8.3 The Proposal lists what the design depends on (for example cable routes, lighting, your network, door condition, a mains supply). If one of those turns out to be different, we will tell you and agree any change before going ahead.

9. Access and site preparation

9.1 You give our engineers safe and reasonable access at the agreed times, and tell us of any hazards before we attend.

9.2 Any electrical, network or building work the Proposal says you will provide must be ready before we attend. We may charge for a wasted visit, or a return visit, caused by site conditions or access, after telling you the cost.

10. Installation and changes

10.1 We install to the Proposal and the manufacturers' instructions.

10.2 Any change to the work is agreed with you in writing (email is enough) before it goes ahead, with any change in price. Changes made are recorded on the Handover Record.

10.3 We are not responsible for delays caused by others, by access, or by events outside our control (clause 28). We will tell you as soon as we know of one.

11. Commissioning and handover

11.1 Before handover we test every part of the system against the checks for its type and record the results on the Handover Record, with the system as fitted.

11.2 We show you how to use the system and give you the operating instructions, the Customer Handbook and Log Book, and your keys, codes and fobs.

11.3 By signing the Handover Record you confirm the system was installed and demonstrated and that you received those items. Any items still to complete are listed on it, and we complete them.

11.4 Where an SSAIB Certificate of Conformity is issued for your system, its number is shown on the Handover Record. A certificate is always issued for a system with police response.

12. Warranty and Year 1

12.1 For 12 months from commissioning, equipment we supply is covered by the manufacturer's warranty, and one routine service visit is included free at about month 11. This is Year 1.

12.2 In Year 1, we attend faults on a best-endeavours basis, normally the same or next working day. This is not a guaranteed response time. Guaranteed response times are available under the Premium plans.

12.3 In Year 1, call-outs outside working hours, and call-outs not caused by defective equipment or our workmanship, are chargeable.

12.4 Please report any fault or defect as soon as you notice it, so it does not get worse.

12.5 If you are a consumer, nothing in these Terms affects your legal rights, including that goods are of satisfactory quality and services are carried out with reasonable care and skill.

12.6 Before Year 1 ends, we offer you a Maintenance Agreement. If you do not take one, our maintenance of the system ends when Year 1 ends.

Part C: maintenance and monitoring

13. Maintenance plans

13.1 Your Maintenance Agreement sets out your Plan: the service visits each year, the response to faults, whether call-out labour and monitoring are included, and the yearly fee.

13.2 A Maintenance Agreement runs for a year from its start date and renews each year on that date until either of us ends it with at least 30 days' written notice before the renewal date.

13.3 We tell you of any change in the fee at least 30 days before the renewal date.

13.4 A Maintenance Agreement can cover a system we did not install. We may first need to visit to check it, and will quote separately for any work needed before we can maintain it. We do not take over a system that is unsafe or unfit until that work is done, or you accept it in writing.

14. Service visits and faults

14.1 We contact you at least 14 days before each service visit to agree a date. After each visit you receive the engineer's checklist and a Certificate of Maintenance.

14.2 Report faults on 02890 992632, on 07713 580501 outside working hours, or by email to info@techtrixni.com. We respond within the time your Plan states.

14.3 Standard consumables (small batteries, fuses, tamper covers) are replaced free at service visits. Other parts are quoted, and fitted only with your agreement.

15. Monitoring and keyholders

15.1 Where your Plan includes monitoring, your system signals through our Communicator to the ARC under our account. We are responsible from the Communicator's input terminal to the ARC receiving the signal.

15.2 You nominate at least two keyholders, tell us of any change within 5 working days, and make sure one of them can attend when the ARC calls. We are not responsible for loss caused by keyholders being unavailable or their details being out of date.

16. Police response

16.1 Where you ask for police response and your system qualifies, we apply for a Unique Reference Number (URN) from the police under the NPCC Police Requirements for Security Systems, and issue an SSAIB Certificate of Conformity.

16.2 The police may withdraw response after false alarms under their policy. We tell you in writing whenever a false alarm counts against your URN or response is at risk.

17. Fire alarms that share our Communicator

17.1 Your fire alarm is designed, installed and maintained by your Fire Alarm Contractor under a separate contract between you and them. We are not a party to that contract and have no responsibility for the fire alarm itself. Our preferred partner is Fire Alarm Compliance Testing (F.A.C.T), but you may use any competent fire alarm contractor.

17.2 Our responsibility for the fire signal begins at the Communicator's input terminal and ends when the ARC receives it.

17.3 When a combined system is installed, taken over, has a panel or the Communicator replaced, has its signal routing changed, or changes Fire Alarm Contractor, we test it jointly with your Fire Alarm Contractor. The results are recorded on a Combined System Boundary of Responsibility record signed by us, them and you, which becomes part of the Contract.

17.4 You tell us within 5 working days if you change or end your contract with your Fire Alarm Contractor. We may suspend fire signalling until a new joint test is signed, and tell you before we do.

17.5 If our Contract ends, we give your Fire Alarm Contractor written notice of the date fire signalling through our Communicator stops, so you can arrange another route first.

18. False alarms and sounders

18.1 We investigate false alarms in line with BS 8473. If our equipment or workmanship caused one, we put it right free under your Plan. If it came from how the system was used or from the premises, we advise you in writing what to change, and you act on that advice. A fault in your fire alarm is for your Fire Alarm Contractor.

18.2 Where repeated false alarms lead to charges from the ARC, we may pass them on to you.

18.3 External sounders cut off automatically within 15 minutes.

18.4 If your premises are in an alarm notification area under the Clean Neighbourhoods and Environment Act (Northern Ireland) 2011, you must give the council your keyholders' details within 28 days. We include the information you need in your handover pack.

Part D: general

19. Your responsibilities

You will: operate the system as shown at handover; tell us of changes that may affect it (building work, pets, changes of use or occupier, someone else altering it); act on our written advice after a fault or false alarm; and keep CCTV signs in place.

20. Data protection, CCTV and remote access

20.1 We handle your personal data as our Privacy Policy describes.

20.2 You are normally the data controller for images your CCTV records and for access control records. You are responsible for signs and for requests from people recorded. We do not keep your recordings.

20.3 We keep remote access to your system only if you agree on the Handover Record, using the method recorded there, to maintain it and find faults. We do not view recordings or records unless you ask. You can withdraw this permission in writing at any time.

21. Liability

21.1 Nothing in the Contract limits our liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be limited.

21.2 If you are a business, our total liability under the Contract is limited to the charges paid or payable under it in the 12 months before the claim arose.

21.3 If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the Contract or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses.

21.4 We are not liable for loss caused by: keyholders being unavailable or their details being wrong; you not acting on our written advice; a fire alarm or any system we did not install or maintain; failure of power, telecoms or networks outside our control; or, for business customers, loss of profit, business or revenue, or indirect loss.

21.5 A security system reduces risk; it cannot prevent every crime or guarantee that a person can be identified.

22. Insurance

We hold Employer's Liability, Public and Products Liability and Professional Indemnity insurance with QBE (policy 10018800SS). A schedule is available on request. We do not insure fire alarm work.

23. Ownership of goods

Equipment we supply stays ours until it is paid for in full. If it is not paid for, we may recover it by agreement with you or by court order.

24. Health and safety

We work under the Health and Safety at Work (Northern Ireland) Order 1978, with risk assessments and method statements for every job.

25. Ending the contract

25.1 A Maintenance Agreement ends as clause 13.2 says, or as clause 25.2 allows.

25.2 Either of us may end the Contract straight away by written notice if the other: fails to pay a sum due for 30 days after a reminder; seriously breaks the Contract and does not put it right within 14 days of written notice; or becomes insolvent.

25.3 When monitoring ends, we ask the police to cancel any URN within 14 working days, disconnect the ARC account, and refund any monitoring paid in advance for the period after the end date. Clause 17.5 applies to shared fire signalling.

25.4 If you are a consumer, clause 7 also applies.

26. Sub-contractors

We may use sub-contractors. Each is screened to BS 7858, signs our Sub-Contractor Agreement and works to our procedures, in line with SSAIB criterion 4.14. We remain responsible for their work.

27. Complaints

Tell us about any complaint in any way; we acknowledge it within one working day and aim to resolve it within 28 days. If you are not satisfied with our response on work done as an SSAIB Registered Firm, you can refer it to SSAIB.

28. General

28.1 Neither of us is liable for delay or failure caused by events beyond our reasonable control.

28.2 Each of us keeps the other's confidential information confidential, except where the law or a regulator requires.

28.3 You may not transfer the Contract without our agreement. We may transfer it to a business that takes over ours and agrees to these Terms.

28.4 Notices may be given by email to the addresses in the Contract. A notice ending the Contract is also sent by post or by hand.

28.5 The Contract is the whole agreement between us about the work.

28.6 The Contract is governed by the law of Northern Ireland, and the courts of Northern Ireland have jurisdiction. If you are a consumer living elsewhere in the UK, you may also bring proceedings in your local courts.